Did you know that there are more than 200 million people connected to the internet without an active VPN? Helpshift is looking for a CEO who has experience scaling, transforming and leading global organizations. This person will be responsible for driving growth through new customer acquisition, product development, marketing and operations.
Linda Crawford, a Salesforce veteran executive, has been named the new Chief Executive Officer (CEO) of customer support platform Helpshift. Crawford will take over as CEO immediately, while Abinash Tripathy, the company’s founder and current CEO, will become Helpshift’s Chief Strategy Officer.
Crawford’s new job is to assist drive the firm’s next stage of expansion, utilizing her skills to quickly expand the company to meet the need for next-generation customer service.
“I couldn’t be more delighted to join Helpshift as the CEO,” Linda remarked of her new position. It was a simple choice to join Helpshift. Helpshift is tackling a significant problem, a disruptive one: meeting clients wherever they are and giving real-time conversational assistance.”
“It’s hard to imagine I’ve been in the CRM industry since 1996,” she said. Looking back over those two decades, I’m proud of our industry for making strides in business-to-business customer service. But what about us, the customers? I don’t know about you, but as a customer, I despise phoning, emailing, or speaking with merchants. For the first time, we have the technology, data, and software in place to ensure that no consumer feels like a case number while seeking assistance.”
Helpshift looked at customer service from the perspective of the customer. First and foremost, the customer. That implies mobile, whether in the form of an app or a mobile website. It entails huge scalability in order to gather useful data in order to give proactive and individualized assistance. Knowing that customers prefer not to phone, email, or chat, a messaging-first strategy was implemented.
Helpshift is off to a great start, with over 600 million users being supported with their technology every month. “We are just at the beginning of our journey. My plan is to help Helpshift grow like the business I oversaw for Salesforce: Sales Cloud Products. As the Executive Vice President & Cloud CEO of that division grew the business from $1B to $2B in three years. We grew the customer base to 150,000+ customers and 2,500,000+ users,” said Crawford.
Helpshift is a Pune-based startup founded in 2010 by Abinash Tripathy and Baishampayan Ghose. Through targeted push campaigns and native FAQs and In-App Messaging, the platform enables businesses to engage their users with their applications and proactively prevent in-app dissatisfaction.
The genius of Helpshift comes from the incredible team, Abinash Tripathy, Helpshift’s co-founder and now Chief Strategy Officer, Baishampayan Ghose co-founder and CTO, Tushar Makhija VP of Sales & Success and Pradeep Jindal VP of Engineering. Together they will drive Helpshift’s next stage of growth to change customer service forever.